Thank you for visiting and shopping at Stonetown Artisan Cheese. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. 
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Methods

  • Southern/Eastern Ontario: Courier Service, 3-5 business days, $10
  • Canada Wide (excluding Yukon, Northwest Territories & Nunavut): Courier Service, 5-10 business days, $20

Delivery delays can occasionally occur.

Stonetown Artisan Cheese ships to most addresses within Canada.  We do not ship to Northwest Territories, Yukon, or Nunavut.  We do not ship to P.O. boxes.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped.

Customs, Duties and Taxes

Stonetown Artisan Cheese is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Stonetown Artisan Cheese is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside of Canada.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.